Community Connections Manager

Position: Community Connections Manager
Hours: Part time, 30 hours per week
Schedule: Monday through Friday
Salary: $37,800 - $46,200 depending on experience
Benefits: Eligible for some benefits
*Cover letter is highly encouraged for application to be considered*
 
Summary
Responsible for managing all aspects of the Community Connections Program including client assessments and assistance, volunteer and internship coordination, staff supervision, budgeting, and reporting.
 
Primary Responsibilities
Program Management (50%)

• Welcome and assist community members seeking support, including in-person meetings, telephone and email correspondence
• Perform needs assessments for people requesting support services, making appropriate and timely referrals to partner agencies
• Coordinate Homelessness Prevention Program, including client assessments, client meetings, and reporting with use of HMIS/Coordinated Entry system
• Supervise limited direct assistance for community members, focusing on project funding and direct monetary support which is in-line with Community Connections program scope, maximizes positive impact and complements other area service programs

• Oversee the Volunteer Coordinator in the management of recruitment, training, scheduling and retention of volunteers
• Build and maintain relationships with higher education programs as primary resources to recruit, orient, retain and supervise interns and AmeriCorps members as essential support of operations
• Coordinate with other program managers to provide volunteer and intern support for Stepping Stones’ Food Pantry and Shelter programs
• Connect volunteers with community members in need of support through the direct services of the Community Connections program
• Foster relationships and communications with civic and faith organizations as resources for new and existing volunteers

• Maintain statistical information for volunteer service, including monthly reports on quantifiable aspects of broader Community Connections activities
• Manage Community Connections budget including record keeping and reporting 
• Do grant research, assist with applications, and do any necessary reporting for program financial support
• Network, work cooperatively, and maintain positive relationships with other regional and community organizations and service providers
• Participation in the Leadership Team including monthly budget and spending review, staff support and program reports
• Ensure processes and standards of professionalism and positivity are maintained, including that equipment and professional spaces be kept clean, welcoming, and well organized
• Attend relevant meetings, trainings, conferences, etc. related to the program or agency, including serving on at least one committee and reporting to Board of Directors at least twice a year on the Community Connections program
• Maintain regularly scheduled office hours

• Lead by example to set standards of collegiality and service, including interactions with other staff, volunteers, clients and community members
• Provide staff support for fundraising efforts, including attending events as needed
• Be an ambassador for the organization through community networking and speaking engagements
• Other duties as may be assigned by Executive Director, including helping with other Stepping Stones’ programs and agency tasks as needed

• Bachelor’s Degree in Social Work, Human Services, Sociology, or related field, or equivalent experience strongly preferred
• Experience working with or coordinating volunteers
• Experience working in a social service setting, or working with underserved clients
• Ability to work with diverse populations and people in crisis, maintain strict confidentiality, and maintain professional personal boundaries
• Commitment to the Mission, Vision, and Values statement of Stepping Stones

• Adept at interacting with underserved individuals including needs assessment and support
• Excellent communication (oral and written) and interpersonal skills
• Self-motivated and able to work independently
• Possess a positive team approach in addressing clients’ and volunteers’ needs and solving problems
• Excellent organizational abilities and attention to detail
• Proficient in Microsoft Office Suite
• Fiscal responsibility
• Knowledgeable about community programs and resources

• Valid driver’s license and ability to drive program vehicle

• Reports directly to the Executive Director
• Oversees Volunteer Coordinator
• Works with volunteers, clients, churches, area agencies, and other community programs in striving to reach the Community Connections Program outcomes
• Partners with Stepping Stones’ staff, volunteers, and the Board of Directors in fulfilling the organization’s mission