Customer Service: We Communicate Well

Communication is key to the success of any organization and at every level. It is the most vital point of success in any customer service interaction. This session will focus on the construction of messages as well as how to ensure they are understood by the customer. The day will be an interactive and hands-on experience in communication with our customers. We will practice verbal, online (phone and video), and written communication practices to ensure the best service for your organization.?